RESPONSIBLE GAMING
WINNERS GOLDEN CHANCE LOTTO
7.1 Compliance to the principles governing responsible gaming is one of our top priorities at Golden Chance Lotto. Our aim is to promote a safe and enjoyable gaming environment while minimizing potential harms to our punters.
Golden Chance Lotto has implemented adaptable strategies and safety protocols to empower our customers in overseeing their activities. We are committed to consistently taking essential measures to mitigate and prevent issues related to gaming .
Engage in gambling for enjoyment purposes only. Play only with funds that you can comfortably afford to lose and not daily your daily survival funds.
Set a specific time limit for your gambling activities, and use Deposit Limits to monitor and manage your spending.
Decide on how much funds you want to use for your entertainment follow through with the decision made. Remember that gambling should not be the sole source of fun.
Refrain from chasing losses; view outcomes as the cost of entertainment.
Avoid seeking credit for betting and ensure a clear understanding of game rules and house edges.
Strike a balance between the times dedicated to betting and other leisure activities.
Do not use gambling as an escape from loneliness or depression; bet only for the sheer enjoyment of playing.
Refrain from gambling if under the influence of alcohol or drugs, as impaired judgment may lead to adverse consequences. If you recognize signs of problem gambling, take a break. Problematic behavior includes excessive spending, poor work performance, relationship challenges, theft, dishonesty, and feelings of depression.
When gambling becomes problematic, it ceases to be a form of entertainment. Take a break, determining when and for how long. For additional support, contact our customer service team, who can provide assistance in addressing gambling-related concerns.
7.2 WE ARE LOOKING OUT FOR YOU BECAUSE WE VALUE YOU.
TAKE A MOMENT TO COMPLETE THIS BRIEF TEST:
Reality Checks:
Check periodically to know more about your gambling habits and taking the appropriate measures with you if need be In the last six months, have betting or gambling activities led to arguments or serious problems with family, friends, neighbors, or colleagues?
Do you sometimes claim to be winning when, in reality, you are losing?
Within the last 6 months, have you attempted to conceal the amount you intended to bet from family or friends?
In the past year, have you turned to gambling or betting as a means to escape personal problems or to improve your mood?
Within the past year, have you attempted to secure money for bets through fraudulent means such as false cheque, theft, or other illegal activities?
After losing money through gambling in the last 6 months, have you immediately engaged in further gambling to recoup the losses?
Over the last 12 months, have you gambled despite previously promising yourself not to, or have you bet for a longer duration than initially planned?
If your responses indicate yes to more than five questions, it suggests that gambling may no longer be a form of entertainment and could be a serious problem. We strongly encourage you to consider taking a break and seeking assistance. Visit Gambling Therapy for support.
7.3 Age Verification
Customers must undergo an age verification process by presenting a valid means of identification to ensure that only individuals of legal gambling age (18+) are permitted to participate in our gaming activities. If we discover an underage or vulnerable person operates an account with Golden Chance Lotto, the account will be closed and any winnings will be forfeited.
Golden Chance Lotto will make diligent effort to prevent underage gambling. If you are concerned that an underage player operates an account with Golden Chance Lotto, please contact our Help Center and we will take necessary steps.
Persons under the age of 18 are not permitted at Golden Chance Lotto outlets.
7.4 Self-Exclusion Programs
The self-exclusion feature is accessible to customers who recognize they may have a gambling issue or perceive themselves as vulnerable to gambling-related problems. If you believe it's time to take a break, you can opt for self-exclusion, allowing you to temporarily suspend your account for a specific period. Alternatively, you have the option to request the closure of your account at any time.
During the self-exclusion period, customers who opt for this feature will have their accounts suspended, and Golden Chance Lotto will take measures to prevent the opening of any new accounts by the customer during this duration.
In the event that a self-excluded person is identified at our physical outlets, an authorized staff member will kindly request the excluded person to leave the premises. For self-exclusion requests, please contact our customer support hotline on 08182777773 or info@winnersgoldenchance.com
7.5 Advertising Standards
Our advertising practices adhere to ethical standards, avoiding targeting vulnerable individuals and refraining from making misleading claims about the potential benefits of gambling. We consistently post the legal age to gambling as approved by Lagos State Lotteries and Gaming Board across all our Golden Chance Lotto outlets.
7.6 Secure and Fair Gaming
We are committed to maintaining the integrity of our games, ensuring fairness, and providing a secure gaming environment for our players
7.7 Staff Training
Our staffs are well trained to ensure compliance with our responsible gaming policy on our website and outlets and will receive refresher training at intervals. The customer service team is on hand to resolve any gaming-related problems or concerns you may have.
Where it is required, we may prevent a customer from continued gaming on our platforms in accordance with our Terms and Conditions.
7.8 Regulatory Compliance
Golden Chance Lotto strictly adheres to all local and international regulations related to gambling and will report all activity that is required to be reported. Our operations are conducted in compliance with the highest legal and ethical standards.
7.9 Are you in need of assistance?
We provide a 24/7 customer support services to address concerns or assist players with inquiries related to responsible gaming. Please contact our customer support hotline on 08182777773
Social media pages:
Facebook - https://www.facebook.com/wgclotto
Twitter - https://x.com/wgclotto
Instagram - https://www.instagram.com/wgc_lotto and or,
Email - info@winnersgoldenchance.com
The recognized organization below can offer help and assist in a professional manner and are available for all players.
Gamble Alert: https://gamblealert.org
Phone: +2349162957989
Email: info@gamblealert.org
Golden Chance Lotto aims to create a transparent, secure, and responsible gaming environment for our valued customers. We remain committed to continuous improvement and the overall well-being of our players.
Golden Chance Lotto will conduct periodic reviews of its Responsible Gaming Policy.
